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Manual for Bluetooth 4.0 USB Micro Adapter
You might also want to check out the Advanced Troubleshooting section. It is also possible that other Bluetooth software or devices are installed and are causing problems. If you see something, uninstall it.
Unpair or remove any currently paired Bluetooth Devices. In the next window if one appears , put a check next to Delete the driver software for this device , then click OK. If the computer has a built-in Bluetooth device, be sure to turn it off after deleting its driver. The computer can only work with one Bluetooth adapter at a time. Sometimes an overzealous anti-virus or anti-Malware program will block new drivers from installing.
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This often shows up as a Access Denied error in the setupapi. Temporarily disable the antivirus or anti-malware program, and try again.
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See the information about reading setupapi. Malware such as viruses or trojans can also cause these errors. Access Denied errors happen when the installation program attempts to write important information to the Windows registry or to a file, but does not have permission to do so.
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If the current user account is not at Administrative level, change to an Administrative account level, or try running the installation program as Administrator. Sometimes malware such as viruses and trojans will change registry permissions to protect themselves. We have seen some cases where the Bluetooth adapter would not install in computers that had been updated to Windows 8 from Windows 7 without doing a clean install. It appears that some files that are carried over from Windows 7 are not compatible with Bluetooth in Windows 8.
In such cases, it may be necessary to back up all important data, then do a clean install of Windows 8. At this time, we recommend installing the Bluetooth software drivers from the CD that comes with the adapter or from the Plugable website, and not from the file downloaded from the Broadcom site. The Windows 8 version should not be needed in most circumstances. The version on the Broadcom website consolidates these into one large file, and seems to have problems where the earlier versions do not, especially with older computers or those that did not come with a Bluetooth stack already installed.
When the software installation fails, there is generally an error message. Below are some possible error messages and their solutions.
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In some cases, it may be necessary to remove all traces of the software from the system and start over again. Generally, it is not a good idea to uninstall and reinstall the driver software when there is a problem. It can especially cause problems if an attempt is made to install a newer or older version on top of the current one. It usually occurs with the driver installation package downloaded from the Broadcom site.
If you still see this message when installing from the CD or the version on the Plugable website, please try the following: 1. If you have any anti-virus programs running, disable them prior to installing the Broadcom driver. Type in services. From the list of items, double click Bluetooth Support Service.
Change the startup type to Automatic and click Start button to start service. Check for the dependencies of this service and make sure these are also set to automatic. Click Apply and then click OK.
Support, Drivers, and Manuals
If the service was not set to automatic, another Bluetooth adapter may already be installed, and must be removed. After the above, try connecting the Bluetooth adapter again and go through driver installation. If this does not help, or if Bluetooth Support Service is already set to Automatic, please try the following:. Go to the folder where you have saved the setup file for your Windows version. Right-click its icon, and select Properties. This symptom occurs when installing the drivers from the CD or online, and indicates that the installation software is trying to install a different version of the Bluetooth software that what already exists on the computer.
If you are using a Windows 8 or later computer, you probably do not need to install this software. Try using the Bluetooth adapter with the computer as it is. If you are attempting to install the software on a Windows 7 computer, you may need to clear out any previously installed drivers and start over again. In Windows 8 and later where no driver installation is needed, or in Windows XP, Vista, or 7, after installing the necessary drivers has completed successfully, you still may have problems connecting your devices.
This sections looks at the most likely problems and offers troubleshooting steps and solutions. A device that wants to be seen by other devices broadcasts a special radio signal that makes it visible to any other Bluetooth device nearby. Instead, they act as a host device and search for other devices like keyboards or headsets that broadcast their presence. Make one device discoverable and search for it on the other one.
Below are instructions for some common devices. It will remain discoverable as long as you stay on the Bluetooth menu page. Android Versions 2. Press Bluetooth settings. If Bluetooth is not already on, touch it to turn it on. Touch Discoverable. Android Versions 4. Slide the Bluetooth switch to the On position. Touch Bluetooth.
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Click Bluetooth in the System Tray. Select Open Settings.
Windows 7 Click Bluetooth in the System Tray. Select Bluetooth Configuration. Click the Accessibility tab. If you have previously connected your headphone or speaker to your mobile phone, tablet, or another computer, go to that device and either unpair or remove the headphones or speaker from its Bluetooth settings, or turn off Bluetooth for that device until the headphones or speaker are paired with your Plugable adapter.
If this does not solve the problem, make sure your Bluetooth device is discoverable. Many devices require you to hold down a button or switch, or to perform some other action to place the device into discoverable mode. This appears to be a bug in Windows. I dropped back to 4. Whatever is going on started back then. Someone is trying to resize the user interface frame buffer with invalid data? All three log files are attached for all the versions I've run.
Log files are posted. Some of your crashes might be related to a know bug with the SATA controller, see bug report Board index All times are UTC. Get VirtualBox.